Play Responsibly

What is responsible gambling?

Responsible gambling is the provision of safe, socially responsible and supportive gambling environments where the potential for harm associated with gambling is minimised and people can make informed decisions about their participation in gambling. It occurs as a result of the collective actions and shared ownership of individuals, communities, the gambling industry and government.

What is problem gambling?

Problem gambling is characterised by difficulties in limiting money and/or time spent on gambling which leads to adverse consequences for the gambler, others, or for the community.

While most people gamble for enjoyment and entertainment, there are some people for whom gambling is a problem that can cause financial and personal distress.

oz.lotterywest.com is committed to providing a safe environment for lottery players to buy and manage their lottery entries online and does not encourage excessive gambling or extending yourself beyond your financial means. If you feel that your gambling is no longer fun, please seek assistance.

Gambling Assistance

Face-to-face Support

Lotterywest works in partnership with Centrecare to provide local support services through Gambling Help WA.

Centrecare’s Gambling Help WA is a free service for individuals, couples, families and friends impacted by their own or others’ gambling harms. It offers individual and group counselling and a culturally appropriate service with interpreters available on request.

Contact Details

Telephone: (08) 9325 6644

Email: [email protected]

Website: Contact Us

Gambling Help Online

If you feel that you or a family member may have a problem with gambling, we strongly encourage you to call Gambling Help on 1800 858 858 or visit www.gamblinghelponline.org.au. Gambling Assistance is a national organisation that offers free and confidential counselling and referral services, 24 hours a day, seven days a week.

Self Assessment

Gambling Help offers various tools to check on your spending.

• Take a quiz with the Self-Assessment Tool
• Not sure how much you are spending each week on gambling activities, use their Gambling Calculator to find out.

Customer Support

Our staff are trained to recognise the signs of gambling harm and can assist you with options for restricting the spending on your account.  Our team can be contacted via phone 1300 564 047, chat or [email protected].  You can actively manage your account in various ways, such as:

Spend Limits

You can set a spend limit on your account to assist with restricting your weekly spend.

• To set up these limits log into your account, and navigate to the My Account section Spend Limits.
• A request to increase your spend limit may require a waiting period.
• If you need help to set up a limit, you can contact our Customer support team.

Self-Exclusion

If you wish to exclude yourself from using our service, please contact our Customer Support Team and request self-exclusion.

• The self-exclusion period is for 6 months
• Any unplayed eligible tickets are cancelled, and the deposit returned.
• You will receive an email confirming your self-exclusion.
• Once your self-exclusion period is completed, you can request to have your account reviewed. You will need to write to our Responsible Gambling Officer at [email protected].

Opt-out from Marketing communication

You can choose to opt-out from receiving marketing communication by contacting our Customer support team. If you have chosen to be self-excluded you are  automatically opted out of our communications.

Lottery Odds

The odds for each game are displayed on the play page This page shows the odds of winning each division, how to play the game and view the draws. Our Help Centre also contains useful information on the odds for all our Lotto games. Before you play, we encourage you to read  'What are your odds - A guide to safe play' brochure. Available in multiple languages, you'll learn about the odds of winning, tips to help keep control of your play, the difference between harmless and harmful play and where to get support if you or someone you know, needs it.

ID Verification

Purchasing via oz.lotterywest.com is prohibited for under 16's. To prevent underage participation online, we have a range of initiatives to validate members' identities and age. It is a requirement of membership of our site to provide identification prior to purchasing oz.lotterywest.com tickets. 

Protecting Minors

Here are some tips for parents or guardians to protect minors:

• Keep your username and password secure and avoid using auto-fill on shared family devices.
• Always log out of your oz.lotterywest.com account to prevent unauthorised access.
• Use parental control software to manage and block access to lottery and gambling websites on both desktop and mobile devices.
• Educate your children on the potential harms of underage gambling. For more information go to: Gambling Help Online: Gambling and under 18’s.

Additional Resources 

Play Responsibly Brochure

Player Safety Charter 

Should you have any questions or feedback, please don't hesitate to contact our Customer Support on 1300 564 047 or at [email protected]